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Delivery and returns

UK DELIVERY DETAILS

Get your parcel in time for christmas...

In order to guarantee your parcel reaches you in time for christmas all international orders must be paced by Tuesday the 15th December.

All UK orders must be placed before 12pm on Monday the 21st December. 

Please note that Pikku is closed over the festive period so we can not guarantee that any orders placed on or after the 24th of December will be process before the New Year. 

FREE UK standard delivery on orders over £25.00

Standard Delivery UK: Flat rate £3.95 for orders under £25.00 .

Our standard delivery service offers delivery within 3-5 working week days (UK mainland only).

Express Delivery UK : Flat rate £6.95 (Monday- Saturday only excluding Bank Holidays)

If you are in a hurry and need a next day delivery we would recommend upgrading to our express delivery service. Simply place your order before 10am and select the express delivery option at the check out for next day delivery (UK mainland only).

EU DELIVERY DETAILS

Standard delivery EU:

Small Parcel (up to value £25) £6.50

Medium Parcel (£25.01-£75.00) £10.00

Large Parcel (£75.00 -->) £12.50

Length of service depending on destination country but takes usually minimum 5 working days.

Pikku reserve the right to change the delivery charges above.

Returns

We will gladly offer a full refund or exchange up to 30 days from day of purchase.

To be eligible for a refund, your item must be unused and in the same condition that you received it. All original packaging must be present.

To complete your return, we require a receipt or proof of purchase.

Once your return is received, we will send you an email to notify you that we have received your parcel. We will also notify you of the approval of your refund.


Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. Please note postage costs will not be refunded.

Exchanges 


If you need to exchange your item for another size or colour please send us an email at info@pikku.co.uk and we will arrange a replacement where possible. In the mean time you can send your item to: 173-175 High Street, Newcastle, GB,  NE3 1HE. Postage to send the item back to us will have to be covered by you however once we receive the item your replacement will be sent by us free of charge. 

Please make sure all returned items are sent using trackable shipping service.

Shipping

To return your product please send to: Pikku,173-175 High Street, Gosforth, Newcastle NE3 1HE, UK

You will be responsible for paying for your own shipping costs for returning your item. We would highly recommend using a trackable shipping service or purchasing shipping insurance as we can not hold responsibility for the loss or damage of products during the return process.